Ferdinand is the AI customer service agent built by Magellan Solutions USA, combining cutting-edge technology with decades of industry expertise to deliver instant, accurate, and on-brand customer experiences—anytime, anywhere.
Implementing AI doesn’t have to be complicated. Ferdinand was designed to plug into the tools you already use, launch in days- not months- and deliver value from the first interaction. With a continuous learning loop, it grows smarter over time
Ferdinand delivers compassionate, always-on support for healthcare organizations—streamlining patient communication, protecting privacy, and helping providers focus more on care and less on administration
Banking & Financial Services
Ferdinand delivers secure, always-on support for banking and financial customers—building trust, protecting data, and turning every interaction into a stronger client relationship.
Telecom
Ferdinand delivers instant, reliable support for telecom customers—keeping them connected, reducing churn, and turning every interaction into a loyalty-building opportunity.
eCommerce & Retail
Ferdinand delivers 24/7 AI-powered support that turns eCommerce shoppers into loyal customers—boosting conversions, retention, and satisfaction.
Utilities
Ferdinand keeps utility customers informed and supported 24/7—handling routine tasks instantly and escalating complex issues with full context.
